My Work @Paytm
Stakeholders
I collaborate with a wide range of stakeholders across the Paytm for Business ecosystem. Our primary focus is the merchant, whose needs guide our efforts. To support those needs effectively, I also work closely with secondary stakeholders such as helpdesk teams, finance specialists, field agents and more. Select a stakeholder below to explore work tailored to their needs (Working on this part).
Merchants
(Offline, Online)
Field Service
Agent
Merchant
Helpdesk Agent
Finance Team
Members
Merchants - Primary Stakeholder
To design effective solutions for businesses, it's essential to first understand the types of merchants we’re designing for.
Broadly, merchants fall into two categories — offline and online. While their core objectives may align, their operational needs and workflows often differ. Before identifying service requirements, it’s important to recognize these distinctions — because impactful UX starts with understanding context.
To design effective solutions for businesses, it's essential to first understand the types of merchants we’re designing for.
Broadly, merchants fall into two categories — offline and online. While their core objectives may align, their operational needs and workflows often differ. Before identifying service requirements, it’s important to recognize these distinctions — because impactful UX starts with understanding context.
My Work @Paytm
Stakeholders
I collaborate with a wide range of stakeholders across the Paytm for Business ecosystem. Our primary focus is the merchant, whose needs guide our efforts. To support those needs effectively, I also work closely with secondary stakeholders such as helpdesk teams, finance specialists, field agents and more. Select a stakeholder below to explore work tailored to their needs (Working on this part).
Merchants
(Offline, Online)
Field Service
Agent
Finance Team
Members
Merchant Helpdesk
Agent
Merchants - Primary Stakeholder
To design effective solutions for businesses, its essential to first understand the types of merchants we’re designing for. Broadly, merchants fall into two categories — offline and online. While their core objectives may align, their operational needs and workflows often differ.
To design effective solutions for businesses, its essential to first understand the types of merchants we’re designing for. Broadly, merchants fall into two categories — offline and online. While their core objectives may align, their operational needs and workflows often differ.